Interactive Suite of Applications

Retailers, mobile phone operators, grocers and many others count on their retail operations to grow existing customer revenues. But how can your retail staff grow revenues when they are consumed with accessing information for customers and other mundane tasks?

With the Interactive Suite of Applications, your customers can have instant access to countless self-service applications store-wide. The suite of applications is a fast and easy way for customers to access information and conduct transactions without having to find an employee or wait in line. This allows your staff to focus on selling and other revenue-generating activities.

Streamline your retail operations and delight your customers with the Interactive Suite of Applications, a comprehensive package of software applications that runs on Source Technologies' interactive kiosks.

Benefits

• Improves staff utilization and simplifies staffing models
• Improves retail space utilization
• Frees staff to focus on selling to customers
• Cuts customer wait time
• Increases customer satisfaction
• Reduces operational costs

Capabilities

• Efficiently runs high-impact digital signage
• Easily customizable for your specific needs
• Interface to backend systems and content

With the robust and dynamic capabilities of the concourse™ Software Platform (CSP), the Interactive Suite of Applications offers virtually limitless opportunities for retailers to deploy applications over time. The Interactive Suite of Applications includes, but is not limited to:

Price Checking	POS Annex
Guided Selling	Gift Registry
Product Locator/Info	Coupon Dispensing
Store Mapping	Frequent Shopper Tracking
Gift Card Balance	Virtual Helpdesk
Gift Card Purchasing	Time & Attendance Access

concourse Software Platform

The applications in the interactive suite were developed using the concourse Software Platform (CSP), an n-tier development environment that includes tools for user interface (UI) design, customizable software for application logic and services, device control, and system monitoring.

CSP can be configured by Source Technologies' developers, or our clients can rapidly prototype, test, and deploy their own applications. CSP's flexible architecture also provides for easy integration with other retail systems including supply chain management, inventory control, item and/or store controllers and in-store digital signage.

In addition, the CSP device manager module eliminates custom coding by providing off-the-shelf device interfacing and control as part of a complete solution. The Device Manager includes four components:

• The kiosk device SPI (Service Provider Interface), which provides hardware-level device control
• XFS manager, which provides an industry-standard device-management layer
• Device abstraction layer, which makes application control of kiosk devices straightforward and easy to program
• System monitoring and reporting, which ensures the kiosk and devices are functioning properly

Interactive Kiosks

The Interactive Suite of Applications runs on Source Technologies' interactive self service kiosks. These kiosks offer the performance, capacity, and throughput needed for the most demanding retail applications.

Interactive kiosks feature:

• Sleek, distinctive kiosk designs, large screen sizes and minimal form factors, built for optimal appeal, usability, and dependability
• Hardened, high-speed computers, touch-screen displays, and flexible devices that run cool and fast; built for the most demanding retail environments
• Integrated field-installable plug-and-play devices that support cutting-edge applications, including price checking, product locator, gift card purchases, and much more