concourse Teller

Financial institutions today face extreme pressure to improve their competitive position and balance sheet, with retail operations being the key lever for most. But how do you improve the customer/member experience, increase teller effectiveness, and cut operating costs at the same time?

The answer is concourse™Teller, the teller self-service solution for retail banking that runs on Source Technologies' concourse self-service kiosks.

concourse Teller is a software application that lets customers manage their own financial transactions completely or with the assistance of a teller* . Customers/members are able to conduct their banking in the branch without waiting in line for a teller. In addition, tellers can focus on great customer service and cross-sell and up-sell opportunities for your institution instead of being consumed with processing transactions.

Capabilities

• Automates the most expensive teller transactions
• Cash Handling: accepts, recycles, and dispenses cash
• Document Prep
• Check Cashing and Creation of Cashier's Checks
• Authenticates the customer
• Split-screen "Teller View"
  • Teller monitors and serves up to three customers simultaneously
  • Teller can assist the customer or "take over" the transaction
• Check 21 ready - built-in check imaging
• Software updated remotely
• Narrowcast digital advertising

Customer Benefits Improves customer experience Decreases wait times Simplifies banking transactions Eliminates the need for manual bank forms Teller accessible for completing transactions Increases confidence in transaction accuracy Fast & fun!

> Runs great on concourse 5-Series kiosks

Banker Benefits Increases teller effectiveness Improves teller/retail space utilization Increases satisfaction rates Reduces/eliminates errors Reduces operational costs Eliminates completed counter documents Enables a single teller to service multiple "lanes" Increases teller cross-sell and up-sell concourse Software Platform concourse Teller was developed using the concourse Software Platform (CSP). In addition to standard concourse software solutions, CSP lets clients rapidly prototype, test, and deploy other applications on concourse self-service kiosks.

CSP's flexible architecture also allows concourse to easily integrate with other systems including teller and ATM platforms and CRM.  It can also manage other devices as part of a total branch automation solution, including check imagers, cash recyclers and card dispensers.

* Available with Teller Monitoring component for teller-assisted capabilities